Dove Casino Terms & Conditions
These Terms and Conditions govern access to and use of Dove Casino, including its website, account services, games, promotions, payment facilities and related features. By visiting the website or creating an account, you confirm that you have read and understood these terms and agree to comply with them.
Please review these terms carefully before using Dove Casino. If you do not accept any part of them, you must not create an account, deposit funds or use the services. Additional rules may apply to particular games, promotions or payment methods and will form part of these terms where clearly displayed.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Dove Casino. They apply whenever you access the website, register an account, play a game, claim an offer or use any other service provided by Dove Casino.
You are responsible for reading the current version of these terms before using the website. Continued use after an update has been published indicates acceptance of the revised wording. If a specific promotion or game rule conflicts with these terms, the specific rule will apply only to the relevant promotion or game.
Eligibility
Dove Casino is available only to individuals who are at least 18 years old. You must not use the services if you are under the minimum legal age applicable to you or if gambling is not permitted in your location.
You are responsible for confirming that online gambling is lawful for you before opening an account. Dove Casino may restrict access from certain locations and may refuse service where participation would create legal, regulatory or operational concerns.
One person may maintain only one personal Dove Casino account unless Dove Casino has expressly approved an additional account in writing. Accounts must be used for personal entertainment and not on behalf of another person or organisation.
Account Registration
When registering, you must provide accurate, complete and current information. This may include your name, date of birth, address and contact details. You must update your information promptly if it changes.
You are responsible for keeping your login credentials confidential and for all activity carried out through your account. Do not share your password, allow another person to access your account or use payment instruments belonging to someone else. Notify Dove Casino promptly if you believe your account has been accessed without permission.
Account balances, bonuses and game access are personal to the account holder. They may not be sold, transferred, assigned or used as security for any obligation.
Verification
Dove Casino may verify your identity, age, address, payment ownership and source of funds before or after providing access to particular services. Verification information must be genuine, readable and supplied within the requested timeframe.
During a verification review, withdrawals or other account activity may be delayed until the required checks are completed. If information cannot be verified, is inconsistent or indicates that an account may be operated improperly, Dove Casino may apply appropriate account restrictions in accordance with these terms.
Deposits
You may deposit funds only through payment methods displayed as available in your account. You confirm that you are authorised to use the selected payment method and that the funds belong to you.
Deposits are credited after the payment provider confirms the transaction. Dove Casino is not responsible for delays caused by banks, card issuers or other payment service providers. You should check all transaction details before confirming a deposit.
Funds may be used only for permitted gaming and account-related purposes. Dove Casino may return funds, decline a transaction or request additional information where a payment appears unauthorised, reversed, fraudulent or inconsistent with the account holder's information.
Withdrawals
You may request a withdrawal of eligible funds through the methods made available by Dove Casino. Withdrawals may be subject to identity, payment and security checks, including confirmation that previous deposits have been successfully processed.
Where possible, withdrawals will be returned to the account or payment method used for the deposit. If that is not available, Dove Casino may request an alternative method in the account holder's name. Third-party withdrawals are not permitted.
Minimum withdrawal amounts, processing times and applicable transaction limits may be displayed within the cashier or payment information. Your bank or payment provider may impose separate fees or processing conditions. Dove Casino may correct an account balance affected by an obvious technical or transactional error.
Bonuses
Promotional offers are subject to their individual terms, including eligibility requirements, expiry dates, wagering conditions, maximum winnings, qualifying games and withdrawal restrictions. You should read those terms before accepting an offer.
Unless stated otherwise, a bonus may be claimed only once per person, household, device, payment method or other relevant identifier. Dove Casino may withhold or remove a bonus where it has been obtained through duplicate accounts, inaccurate information, abuse of an offer or conduct designed to avoid its intended conditions.
Bonus funds and related winnings may not be withdrawable until all applicable requirements have been met. If a promotion expires or is cancelled under its terms, unused promotional value may be removed.
Acceptable Use
You must use Dove Casino honestly, lawfully and in a manner that does not interfere with other customers or the operation of the website. You must take reasonable steps to protect your account, device and payment information.
- Use the website only for your own personal and recreational purposes.
- Provide truthful information and cooperate with reasonable account checks.
- Follow game rules, promotion terms and payment instructions.
- Respect the security, availability and proper functioning of the website.
Prohibited Activities
The following activities are prohibited and may result in account restrictions, cancellation of transactions or other action permitted by these terms:
- Using an account while under 18 or allowing another person to use your account.
- Creating or operating duplicate accounts without prior approval.
- Providing false, misleading or stolen identity or payment information.
- Using bots, automated software, scripts, scraping tools or other systems to access or interact with the services.
- Attempting to exploit software faults, pricing errors, game malfunctions or promotional loopholes.
- Engaging in fraud, money laundering, chargeback abuse, collusion or any other dishonest conduct.
- Interfering with the website, its security measures, games, servers or communications.
- Using Dove Casino to facilitate unlawful activity or to transfer funds for an unrelated purpose.
Intellectual Property
The website, software, design, text, graphics, logos, game content and other materials made available through Dove Casino are protected by applicable intellectual property rights. Dove Casino and its licensors retain all rights not expressly granted to you.
You may access and use the content for personal, non-commercial purposes while using the services. You must not copy, modify, republish, distribute, reverse engineer, frame, sell or commercially exploit any part of the website without written permission.
Limitation of Liability
Dove Casino aims to provide a reliable service but does not guarantee that the website, games or payment facilities will always be available, uninterrupted, secure or free from errors. Access may be affected by maintenance, technical failures, communications networks, third-party providers or circumstances outside reasonable control.
To the extent permitted by applicable law, Dove Casino will not be responsible for losses arising from your failure to protect account credentials, use of an incompatible device, inaccurate information, payment provider delays or unauthorised access caused by your actions or omissions.
Nothing in these terms excludes or limits liability where it would be unlawful to do so. You remain responsible for deciding how much to deposit and play within your personal limits.
Account Suspension
Dove Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, verification has not been completed, activity presents a security concern, a payment has been reversed or the account has been used unlawfully or improperly.
Where appropriate, Dove Casino may request information before making a final decision. Any balance review will take account of relevant transactions, applicable promotional terms and the circumstances leading to the action. Funds connected with fraud, unlawful conduct or a material breach may be withheld where permitted.
You may ask Dove Casino to review an account decision by contacting customer support and providing relevant details.
Privacy
Dove Casino processes personal information to operate accounts, provide games, process payments, conduct security checks, meet applicable obligations and respond to customer requests. Information may be shared with service providers and professional advisers where reasonably necessary for these purposes.
Personal information is handled in accordance with the applicable privacy notice, which explains the categories of information collected, the reasons for processing, retention practices and available rights. You should read that notice before registering.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set limits that suit your circumstances and never gamble with money needed for essential expenses.
- Decide your budget and time limit before playing.
- Take regular breaks and avoid chasing losses.
- Do not gamble when distressed, impaired or under pressure.
- Use available account limits, time-outs or self-exclusion options if gambling stops feeling enjoyable.
- Seek independent advice or support if gambling is affecting your finances, relationships, health or daily life.
Dove Casino may apply measures designed to support safer gambling, including reviewing activity or restricting access where appropriate. You must not attempt to bypass a limit or restriction by opening another account.
Amendments
Dove Casino may amend these terms to reflect service changes, operational requirements, updated promotional arrangements or changes in applicable standards. The latest version will be made available on the website with its effective date where appropriate.
Changes will apply from publication unless a later date is specified. If you do not agree with an amendment, you should stop using the services and contact Dove Casino about closing your account.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments or responsible gambling features, contact Dove Casino customer support at [email protected]. Please include enough information for your request to be identified, but do not send your password or complete payment credentials.
These terms should be read together with any applicable privacy information, game rules and promotional conditions displayed on the Dove Casino website.
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