Dove Casino Betting Rules
These Betting Rules explain how wagers are accepted, processed and settled at Dove Casino. They apply to all eligible customers using the casino's betting products, games and promotional offers, unless specific terms state otherwise.
By opening an account or placing a wager, you confirm that you have read and understood these rules. They should be read together with any applicable game rules, promotional terms, account conditions and responsible gambling information published by Dove Casino.
Eligibility
Dove Casino services are available only to individuals who are at least 18 years old. You must meet the minimum age requirement before registering, depositing, playing or placing any wager. Dove Casino may request evidence of age and identity at any stage.
You must use the service only where online gambling is permitted for you. It is your responsibility to understand and comply with the laws and restrictions that apply to your location. Dove Casino may restrict access where eligibility cannot be confirmed or where continued participation would create a compliance concern.
- You must provide accurate and current registration information.
- You may not place bets on behalf of another person.
- You may not allow another person to use your account.
- You must not use the service if you are self-excluded or otherwise restricted from gambling.
Account Requirements
Only one personal account is permitted for each customer unless Dove Casino has expressly approved an alternative arrangement. Accounts must be registered in the customer's own name and operated for personal, recreational use. Business accounts, nominee accounts and accounts created for another individual are not permitted.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Contact Dove Casino promptly if you suspect that your credentials have been disclosed, your account has been accessed without permission or any account information is incorrect. Customer support can be reached at [email protected].
Payments and withdrawals may be subject to verification. Dove Casino may ask for documents or information needed to confirm identity, ownership of a payment method, age, source of funds or other account details. Delays may occur while checks are completed. Account information must remain truthful and must be updated when circumstances change.
Accepted Bets
A bet is accepted only when it has been successfully recorded in Dove Casino's central system and appears in the relevant account history or bet confirmation. Selecting a wager or submitting a bet request does not, by itself, guarantee acceptance.
Before confirming a wager, you should check the selection, stake, odds or applicable game terms and any other displayed details. Once accepted, a bet cannot normally be changed or cancelled unless the applicable product rules expressly allow it.
- Bets must be placed using funds available in your account.
- Wagers submitted after a relevant event or game has started may be rejected or treated under the specific rules for that product.
- A bet may be refused, limited or suspended for operational, compliance, risk management or integrity reasons.
- Where a product has separate rules, those rules take priority for the interpretation and settlement of the relevant wager.
Dove Casino does not guarantee continuous availability of every game, market, payment option or betting feature. Displayed information may be updated, suspended or withdrawn without advance notice where necessary.
Bet Settlement
Bets are settled using the official result or outcome applicable to the relevant game, event or betting product. Dove Casino will use the information available through its approved settlement and gaming systems, together with any applicable product-specific rules.
Once a result has been settled, it may be corrected if an administrative, technical or data error is identified. A correction may result in an account being credited or debited to reflect the proper outcome. If an event is postponed, abandoned, interrupted or otherwise affected, settlement will follow the rules shown for that market or game.
Where a bet includes multiple selections, each selection will be considered according to the relevant settlement conditions. A winning return may include the original stake where the product terms provide for this. Any displayed odds, returns or settlement estimates are subject to confirmation by the system.
Void Bets
A bet may be declared void where it cannot be fairly or accurately settled. This may occur if a market is offered in error, an event does not take place, a game round is invalidated or the applicable conditions are not met.
Unless product-specific rules state otherwise, the stake for a void bet will be returned without winnings. For a multiple bet, a void selection may be removed and the remaining selections may continue to determine the outcome. If all selections are void, the applicable stake will normally be returned.
Dove Casino may void a bet or correct its settlement where there is a clear pricing, market, odds, system or settlement error. The decision will be based on the available records and the rules applicable to the wager at the time it was placed.
Bonus Betting Rules
Bonuses, free bets and promotional rewards are subject to the terms presented with the relevant offer. These terms may specify eligibility, a qualifying deposit, permitted games, minimum odds, wagering requirements, expiry dates, maximum conversion values or withdrawal conditions.
Unless the promotion expressly states otherwise, bonus funds cannot be exchanged for cash simply by being credited to an account. Wagers may be applied in a particular order, and a qualifying stake may not contribute more than once to a promotion. You should review the full offer conditions before opting in or using a promotional balance.
Dove Casino may withhold, cancel or adjust a bonus where the offer has been used contrary to its terms, through multiple accounts, by exploiting a technical issue or in a manner that does not reflect genuine recreational play. Any resulting adjustment will be made in accordance with the applicable promotional conditions.
Technical Errors
If a technical, software, pricing, communication or display error affects a wager, Dove Casino may suspend settlement while the issue is investigated. Where an error has caused a bet to be accepted or settled incorrectly, Dove Casino may correct the affected transaction or declare it void, depending on the circumstances and applicable rules.
You must not deliberately take advantage of a known error. This includes repeatedly submitting wagers during a malfunction, exploiting incorrect information or continuing to use a feature after becoming aware that it is not operating as intended. Any associated winnings may be reviewed, and access to the relevant feature may be restricted.
Customers should keep records of unusual messages, missing transactions or unexpected account activity and report the matter as soon as reasonably possible. System records, transaction logs and other reliable operational data may be used when resolving a dispute.
Fraud Prevention
Dove Casino maintains controls designed to protect customers, payment systems and the integrity of its services. These controls may include identity checks, payment verification, transaction monitoring, device or account reviews and enquiries about the source of funds where appropriate.
Fraudulent, dishonest or collusive conduct is prohibited. Examples include using stolen payment details, manipulating games, creating duplicate accounts to obtain an advantage, using automated tools without permission, arranging outcomes or attempting to conceal the ownership of an account or payment method.
Where suspicious activity is identified, Dove Casino may delay a withdrawal, restrict an account, cancel affected transactions or request further information. Information may be retained and disclosed where appropriate for security, legal, regulatory or law enforcement purposes. Decisions will be made after consideration of the relevant account and transaction information.
Maximum Payouts
Dove Casino does not apply a universal maximum payout across every product. Any applicable maximum return, win cap, stake condition or promotional limit will be shown in the rules for the relevant game, market, wager or offer.
Before placing a bet, you should review the applicable product information, particularly where a large stake, progressive feature, bonus or multiple selection is involved. A return cannot exceed a stated product or promotional limit, even if the calculated amount would otherwise be higher.
If different terms appear to apply, the terms specifically associated with the relevant product or promotion will generally govern that wager. Dove Casino may ask for verification before releasing a substantial return or processing a withdrawal.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set limits that suit your circumstances and avoid wagering with money needed for essential expenses. Never gamble while under the influence of alcohol or substances that may affect your judgement.
- Decide your spending and time limits before you begin.
- Take regular breaks and do not chase losses.
- Do not borrow money to gamble or increase stakes to recover a previous loss.
- Use available account controls and seek support if gambling is no longer enjoyable or manageable.
If you are concerned about your gambling, contact Dove Casino to discuss available restrictions, breaks or self-exclusion options. You may also seek independent advice from an appropriate support organisation. Customers must not attempt to bypass a restriction by opening another account or using another person's details.
Rule Changes
Dove Casino may update these Betting Rules to reflect changes to its products, operating processes, security controls, promotional structure or applicable requirements. The latest version will apply to future activity from the date it is published or otherwise communicated.
Changes will not normally alter a bet that has already been properly accepted and settled, unless a correction is required because of an error, fraud, misuse or another circumstance addressed by these rules. You should review the rules regularly, especially before placing a new wager or accepting a promotion.
Continuing to use Dove Casino after updated rules become effective indicates that you accept the revised terms. If you do not agree with a change, you should stop placing bets and contact customer support before continuing to use your account.
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