Dove Casino Responsible Gambling
At Dove Casino, gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Casino games involve risk, and there is no guaranteed method of winning. A responsible approach means deciding how much time and money you can afford to spend before you play and keeping to those decisions.
This responsible gambling information is intended to help customers in the United Kingdom make informed choices. Dove Casino encourages every player to remain aware of their behaviour, use the available controls and seek assistance promptly if gambling stops feeling enjoyable or becomes difficult to manage.
Our Commitment to Responsible Gambling
Dove Casino is committed to promoting a safe, balanced and transparent gaming environment. We want customers to enjoy our services as a leisure activity while understanding the risks associated with gambling. We do not present gambling as a source of income, a solution to debt or a way to recover previous losses.
Responsible gambling is a shared responsibility. Dove Casino provides tools and information to support informed decision-making, while players should set personal boundaries and use the controls that are appropriate for their circumstances. If gambling begins to affect your finances, relationships, work, health or general wellbeing, consider taking a break and obtaining independent support.
Recognising Problem Gambling
Gambling-related harm can develop gradually and may not always be obvious at first. Warning signs can include spending more time or money gambling than intended, repeatedly increasing stakes, chasing losses or feeling restless when trying to stop. Other indicators may include borrowing money, hiding gambling activity, neglecting responsibilities or experiencing persistent stress, guilt or anxiety after playing.
It may also be a concern if gambling is being used to escape personal difficulties, improve your mood or cope with pressure. No single sign determines that someone has a gambling problem, but repeated changes in behaviour deserve attention. Speaking to a trusted person or a professional adviser early can make it easier to regain control.
Self-Assessment and Limits
Regular self-assessment can help you understand whether gambling remains an enjoyable activity. Consider how often you play, how much you spend and whether gambling is affecting other areas of your life. Be honest about your answers and review your habits whenever your circumstances change.
Dove Casino encourages players to use the following controls and safeguards:
- Deposit limits: Set a maximum amount that can be deposited over a selected period and choose an amount that fits comfortably within your disposable budget.
- Loss limits: Establish a limit for the amount you are prepared to lose and stop playing when that limit is reached.
- Reality checks: Use reminders during a session to review how long you have been playing and consider whether you still wish to continue.
- Cooling-off periods: Take a temporary break from gambling when you need time away without making a permanent decision.
- Self-exclusion: Request a longer-term or extended restriction from accessing your account if you feel that a short break is not enough.
Limits should be set before gambling, rather than changed during a session. Increasing a limit because you are losing, or removing a restriction in the hope of winning back money, can increase risk. If you have difficulty maintaining the limits you set, self-exclusion and professional support may be appropriate.
Responsible Gaming Tools
Dove Casino makes responsible gambling features available through the website to help customers manage their activity. These tools are intended to support personal control and should be used before problems arise, not only after a significant loss or concern.
- Account deposit controls that allow you to choose a maximum deposit amount for a relevant period.
- Loss management options designed to help you define a level of spending you are not prepared to exceed.
- Reality check reminders that draw attention to the length of an active gaming session.
- Cooling-off options for customers who want to pause their gambling for a limited period.
- Self-exclusion arrangements for customers who need to prevent access to gambling for a longer period.
- Account activity information that can help you review deposits, withdrawals and gaming behaviour.
Before using any tool, read the information presented in your account and select settings carefully. Restrictions may take effect according to the relevant account process and may not be reversible immediately. If you are unsure which option is suitable, contact Dove Casino support before continuing to play.
Support and Assistance
If gambling has become difficult to control, seek professional help as soon as possible. You do not need to wait until financial or personal harm has become serious. A trained adviser can help you understand your options, plan practical steps and find support that suits your situation.
For questions about account controls, breaks or self-exclusion at Dove Casino, contact [email protected]. Our support team can provide information about the available account processes, but it does not replace independent professional advice or treatment.
The following organisations are independent external support services. They are not partners of Dove Casino and are not operated by Dove Casino:
- GamCare provides information, advice and support for people affected by gambling.
- BeGambleAware offers independent information intended to help people understand gambling risks and make informed choices.
- GAMSTOP provides an online self-exclusion service for eligible users who want to restrict access to participating online gambling services.
The National Gambling Helpline is a free, confidential support service available 24 hours a day for anyone affected by gambling. You can call 0808 8020 133 for information and assistance.
Underage Gambling
Only individuals aged +18 or older may use the Dove Casino website or participate in gambling activities. Age verification and account checks may be used to help prevent underage access. Customers must provide accurate information and must not allow another person, including a child or young person, to use their account.
Adults are responsible for keeping their login details, payment methods and devices secure. If an account is accessed by an underage person, stop all gambling activity and contact Dove Casino support promptly. Any concerns about underage access should be treated seriously and addressed without delay.
Parental Controls
Parents and guardians should take practical steps to reduce the risk of children accessing online gambling websites. Do not share account credentials or payment details, and avoid leaving an active account open on a shared device. Use separate passwords and activate device-level security features where available.
Parental control software, content filters and age-restriction tools may provide an additional layer of protection. These measures can support responsible household device use, but no technical measure is guaranteed to prevent every form of access. It is also helpful to explain to children that gambling is an adult activity involving financial risk and is not a game intended for them.
Tips for Staying in Control
The following practical habits can help keep gambling within healthy limits:
- Decide your spending limit before you start and treat it as an entertainment expense.
- Only gamble with money you can afford to lose after essential costs have been covered.
- Set a time limit and take regular breaks away from the screen.
- Never chase losses or increase stakes to try to recover money.
- Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
- Avoid gambling when you are upset, tired, under the influence of alcohol or trying to escape a personal problem.
- Keep gambling separate from financial planning, bill payments and long-term savings.
- Do not rely on luck, patterns or previous results to predict the outcome of a future game.
- Keep an honest record of deposits, withdrawals, time spent and overall spending.
- Talk to someone you trust if gambling is becoming more frequent, secretive or stressful.
- Use a cooling-off period or self-exclusion as soon as you feel your usual limits are no longer effective.
Changes to This Policy
Dove Casino may update this responsible gambling information to reflect changes to our services, account tools, internal procedures or relevant guidance. Any revised version will be made available on this page, with the updated content applying from the time it is published unless a different effective date is stated.
We encourage customers to review this page periodically so they remain familiar with the available safeguards and support options. Continued use of the website after an update indicates that you have had the opportunity to read the revised information. If you have questions about a change or need help applying a restriction, contact Dove Casino support before gambling again.
Last updated: