Dove Casino Privacy Policy
This Privacy Policy explains how Dove Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services, contact our team or otherwise interact with us. It is intended to provide clear information about our privacy practices and the choices available to you.
Dove Casino is an online casino serving customers in the United Kingdom. Our services are available only to individuals aged 18 or over. By using the website, you acknowledge that you have read this policy. Where additional notices apply to a particular feature, transaction or promotion, those notices should be read together with this policy.
Information We Collect
We collect information that is needed to operate the Dove Casino platform, maintain account security, process transactions and provide customer support. The information we receive may vary depending on how you use our services.
Information you provide
- Identity details, such as your name, date of birth and nationality.
- Contact details, such as your email address, telephone number and residential address.
- Account details, including login credentials, account preferences and records of your interactions with us.
- Financial and transaction information needed to process deposits, withdrawals, bonuses and related account activity. Payment card details may be handled by authorised payment providers rather than stored directly by Dove Casino.
- Documents or information supplied for age checks, identity verification, fraud prevention or account review.
- Messages, correspondence and information provided when you contact customer support or submit a complaint.
Information collected automatically
When you access the website, we may collect technical and usage information, including your IP address, browser type, device details, operating system, language settings, referring pages, pages viewed, session times and interactions with website features. We may also record information about errors, connection events and security-related activity.
We may receive information from third parties where this is necessary for verification, payment processing, fraud prevention, customer support or compliance checks. Such sources may include payment providers, identity verification services, analytics providers and publicly available records.
How We Use Information
Dove Casino uses personal information for specific and legitimate business purposes. Depending on the circumstances, these purposes may include:
- Creating and managing your casino account.
- Confirming your age and identity and checking that account information is accurate.
- Processing deposits, withdrawals, refunds, rewards and other account transactions.
- Providing games, account functions, customer assistance and service communications.
- Monitoring activity to identify suspected fraud, money laundering, account misuse, collusion or other prohibited conduct.
- Protecting the website, our customers and our business from security threats and unauthorised access.
- Understanding website performance and improving the design, content, functionality and reliability of our services.
- Sending service messages, such as security alerts, account notices, transaction confirmations and important policy updates.
- Sending promotional communications where permitted and where you have given any consent that may be required. You can opt out of marketing messages at any time.
- Handling complaints, disputes, legal requests and inquiries from authorised bodies.
- Establishing, exercising or defending legal rights where appropriate.
We process information using an appropriate legal basis under applicable data protection rules. This may include performance of a contract, compliance with an applicable obligation, our legitimate interests, or your consent. Where processing relies on consent, you may withdraw that consent, although this will not affect processing carried out before withdrawal.
Cookies and Similar Technologies
Dove Casino uses cookies and comparable technologies to help the website function, remember selected settings, maintain sessions and understand how visitors use our services. Some cookies are essential for account access, security and core website operations and may not be available for deactivation through ordinary website controls.
Other technologies may be used for analytics, performance measurement, personalisation or marketing, depending on the settings available on the website. Where required, we will ask for your permission before placing non-essential cookies. You can manage cookies through your browser settings and, where available, our cookie preference tools. Restricting cookies may affect certain features or prevent parts of the website from working correctly.
Data Sharing
We do not share personal information indiscriminately. Information may be disclosed to carefully selected recipients when necessary for the purposes described in this policy, including:
- Payment processors and financial service providers that facilitate deposits, withdrawals and transaction checks.
- Identity, age, fraud prevention and security service providers.
- Technology, hosting, analytics, customer support and communications providers acting on our instructions.
- Professional advisers, insurers, auditors and other suppliers who require relevant information to provide their services.
- Corporate entities involved in a potential or completed business transfer, restructuring, acquisition or sale, subject to appropriate safeguards.
- Courts, regulators, law enforcement agencies or other authorised bodies where disclosure is permitted or required.
Service providers are expected to handle information securely and only for agreed purposes. We may also share aggregated or anonymised information that cannot reasonably be used to identify an individual.
Data Security
We use technical and organisational measures intended to protect personal information against accidental loss, destruction, alteration, unauthorised disclosure and unauthorised access. These measures may include access controls, authentication procedures, monitoring, secure communications and internal handling rules.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe your account or login information has been compromised. We may restrict access or require additional verification when unusual activity is detected.
Data Retention
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected. The retention period depends on the type of information, the nature of our relationship with you, account activity, security considerations and any applicable legal, regulatory, accounting or dispute-related requirements.
When information is no longer needed, we may securely delete it, anonymise it or place it beyond ordinary use until deletion is possible. Closing an account does not necessarily result in immediate deletion of all records, particularly where information is needed to prevent misuse, resolve disputes or maintain appropriate transaction and compliance records.
Your Rights
Subject to applicable law and any relevant exceptions, you may have rights concerning the personal information we hold about you. These may include the right to:
- Ask for access to a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information in appropriate circumstances.
- Ask us to restrict certain processing.
- Object to processing based on particular grounds, including some direct marketing activities.
- Receive certain information in a structured, commonly used and machine-readable format where portability applies.
- Withdraw consent where processing is based on consent.
These rights are not unconditional, and a request may be limited where we have a valid reason to retain or process information. We may need to verify your identity before responding. If you are dissatisfied with how we handle a request or believe your information has been handled improperly, you may have the option to raise the matter with the relevant data protection authority.
Third-Party Services
The website may contain links, integrations or features provided by third parties. These services may collect information under their own privacy notices and terms. Dove Casino does not control the privacy practices of independent websites or providers, so you should review their information before submitting personal data or using their services.
Third-party payment pages, verification tools, communication systems and analytics technologies may operate under separate arrangements. Information shared with them is limited to what is reasonably needed for the relevant service, subject to the safeguards and contractual arrangements we consider appropriate.
International Transfers
Some suppliers or service providers supporting Dove Casino may process information in countries outside the United Kingdom. Where personal information is transferred internationally, we take steps intended to ensure that it receives an appropriate level of protection and that the transfer is handled in accordance with applicable data protection requirements.
Depending on the destination and circumstances, safeguards may include contractual protections, recognised transfer mechanisms, adequacy decisions or other lawful measures. Further information about relevant safeguards may be available on request, subject to security and confidentiality considerations.
Policy Updates
We may update this Privacy Policy when our services, technology, suppliers or legal obligations change. The revised version will be published on the website with an updated effective date where appropriate. Changes will apply from the date they are posted unless a different date is stated.
We encourage you to review this page periodically. If an update materially affects how we use personal information, we may provide additional notice through the website, by email or through another suitable communication channel.
Contact Information
If you have a privacy question, want to exercise an applicable data protection right or need clarification about this policy, please contact Dove Casino at [email protected]. Please include enough information for us to understand your request, but do not send payment card numbers, passwords or other sensitive credentials by email.
We may ask for additional details to verify your identity and protect the information held in your account. We will review privacy inquiries and respond within a reasonable period, taking into account the nature and complexity of the request.
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